Last updated: 20 October 2026. These policies apply to the digital goods sold by MAYAN TRADING LIMITED through Mayan Play. Your mandatory consumer rights remain unaffected.
1. Who is responsible
MAYAN TRADING LIMITED（瑪岩貿易有限公司） operates Mayan Play and is responsible for the personal information described here. Contact mayantrade@outlook.com or write to UNIN C(S01),1/F HONG KONG IN BUILDING, 444-452 DES VOEUXRD WEST, SHEK TONG TSUI HONG KONG.
2. Information we collect
We collect the information you give us: name, email, account details, game equipment selections, billing address, order contents, support messages and optional marketing subscription. We also process order status, payment references, game entitlements, equipped loadouts, essential cookies and limited technical records such as IP address, browser information and security events. We do not request a game account password or full card number. The currently unavailable PayPal checkout collects no real card information.
3. Why we use it
We use information to create accounts, accept and reconcile orders, confirm payment, deliver game entitlements, prevent misuse, answer requests, review refunds, maintain records and meet legal obligations. Optional marketing requires consent. Depending on your jurisdiction, relevant grounds may include performance of a contract, legal obligations, legitimate interests in a secure service and your consent. You do not have to subscribe to marketing to buy.
4. Service providers and disclosures
Information may be processed by hosting and database providers, outgoing-email services and any payment provider actually selected at checkout. We share only what is needed for that service, legal compliance or a lawful business transfer. We do not sell personal data. The local preview uses a remote MySQL database and captures outgoing email locally; real payment processing and external marketing delivery are not enabled.
5. Cookies and browser storage
WordPress and WooCommerce use essential cookies for login, cart contents, session continuity and security. Browser storage remembers that you have seen the cookie notice and saves your Gatekeeper personal-best score on this device. Equipped loadouts and purchased game entitlements are stored in your account. Gameplay runs are not a verified public leaderboard. These functions support the service you request. No advertising tracker or analytics cookie is deliberately installed by this store. Blocking essential cookies may prevent checkout or login. Fonts are served locally by this website.
6. Retention
We normally retain order and financial records for up to seven years where required for accounting and tax obligations, subject to applicable law. Account information is held while the account is active and as needed afterward for legal or transactional purposes. Support records are normally retained for up to 24 months after closure. Marketing details are held until you unsubscribe or we discontinue the list, with a limited suppression record where needed. Technical logs are normally retained for up to 90 days unless an incident requires longer. Actual retention can be adjusted to meet legal duties or a justified dispute.
7. International handling
We are based in Hong Kong. Hosting, database, email or payment infrastructure may process data elsewhere, including mainland China where the supplied test database is hosted. Where applicable, we use appropriate legal and contractual safeguards. You may ask us for more information about a relevant transfer.
8. Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent for optional marketing. Contact us from your account email or submit a Privacy request in the support form. We may verify identity proportionately and retain information we must keep by law. We aim to respond within 30 days or the legally required period, explaining any lawful extension. You may complain to the relevant regulator, including the Hong Kong Privacy Commissioner for Personal Data.
9. Security
We use access controls and limited database privileges to protect information. No system can guarantee absolute security. Use a unique password and never send passwords or complete card information through support. The site is currently a loopback-only local preview over HTTP; it must use HTTPS and production security settings before public access.
10. Children and third-party links
The store is intended for people with capacity to purchase or an appropriate guardian. We do not knowingly seek personal information from children below an applicable consent age. Contact us to raise a concern. Third-party sites linked from the store have their own practices.
11. Updates and contact
We will publish a revised date if this policy changes and provide additional notice where required. Questions and rights requests can be sent to mayantrade@outlook.com.